Frequently Asked Questions

What's the coverage area for the SurfNet service?
From Brigantine south to Cape May and all of South Jersey

How does the SurfNet Broadband modem work?
SurfNet Broadband's high-speed wireless Internet service works with our modems by establishing an Internet connection via SurfNet's fast 3G network. The wireless modem connects to SurfNet's network much like your cellular phone.

Will SurfNet work with my iPad or iPhone?
When you rent SurfNet with a Wi-Fi Hot Spot option, it will create a Wi-Fi Network that your iPad, iPhone, or any other Wi-Fi enabled device can connect to.

How do I obtain technical support?
Please call Broadband Customer Service Center at 1-800-274-2538, select option 2 then say "Technical Support".

Can I use the modem on more than one computer?
Yes. You can use our high-speed wireless Internet service on as many different computers as you want. After downloading the software onto each computer, plug in the modem, connect via the Connection Manager and you'll be online. Remember, the modem works with only one computer at a time. For multiple computers at the same time, rent the SurfNet Wi-Fi hot spot also

Can I use the modem on a desktop computer?
Yes, any computer with a USB port.

Can I use the modem on the beach?
While technically it will work, SurfNet does not recommend taking your laptop on the beach as the slightest amount of sand can ruin your computer

Can I expect the same speed as I receive on my home wireless network?
Depending on network congestion and the time of day yes you can reasonably expect the same surfing experience you have on a home wireless network.

Can I stream movies through SurfNet?
While you can stream movies SurfNet will not guarantee a seamless movie experience. We guarantee unlimited web surfing and e-mail access, but can not guarantee large downloads or video streaming.

Can I rent more than one modem in the same week?
Yes, if you have multiple laptops as many families do, you can add multiple SurfNet modems to your order or add a SurfNet Wi-Fi hot spot to your rental

Is SurfNet available from other Realtors in Ocean City?
Yes, starting in 2011 SurfNet will be available from select realtors in Ocean City, NJ. Check our website for the latest realtor options on the "Partners" page

Is the modem transmission secure?
Yes, the transmission is encrypted for security

Are any CDs or software required?
No, all the software is contained on the SurfNet modem, simply plug it in to the USB port on your computer and follow the simple screen prompts to install.

Does SurfNet work with Windows 7?
Yes, SurfNet Broadband now supports Windows 7.

Is there a download limit on the service?
SurfNet guarantees unlimited web surfing and e-mail access but can not guarantee video streaming services such as NetFlix, YouTube, or large file downloads.

What is a USB wireless modem?
A USB wireless modem is a device that provides Internet access - by connecting to cellular towers, similar to your cellular phone. SurfNet Broadband offers wireless USB modems; all are compact and lightweight, which offers 100% flexibility and mobility to be online at the shore. You can access the Internet from anywhere in SurfNet Broadband's coverage area without cords, cables or worry of finding a Wi-Fi hotspot.

What computers and operating software are the SurfNet Broadband modems compatible with?
SurfNet Broadband Internet service and the USB wireless modems will work on any desktop and/or laptop computer with a USB port. Broadband works on Windows 2000, Windows XP and Vista 32 & 64 bit, as well as with certain Mac operating systems. At this time, Broadband does not support Linux. Please use the following table to determine compatibility of your SurfNet Broadband device:

* Order a Wi-Fi Hot Spot for MAC versions 10.6+ and higher to connect wirelessly.

Can I use SurfNet Broadband on my computer?
YES. Broadband works with all computers that have a standard USB port. Both desktop and/or laptop computers work with our fast 3G Internet service. And you may use your modem/service on as many computers as you need too, once you have downloaded the software onto the computer (keep in mind, the modem will work with only one computer at a time). If you have Windows 2000, Windows XP or Vista 32 bit or 64 bit, Broadband will work. Specific modems may not work with Vista 64-bit. Broadband now supports Windows 7.

What happens if I lose the modem?
There is a $250 fee if the modem is lost or not returned. A late fee of $50 if it is not returned on time.